Where does Bondi Wash ship?
Bondi Wash ships within Australia and overseas.
How much does shipping cost?
Standard shipping anywhere in Australia is $10 per order and free for orders over $80. Express shipping is $15. We ship using Australia Post or couriers. You will receive tracking details once your order is on its way.
Standard international shipping with tracking is $40 and free for orders over $200. Please check with your local customs in regard to any fees or regulations relating to our products. There are no flammable products in our range.
Please contact us firstname.lastname@example.org if express delivery is required internationally.
How long will it take my order to arrive?
Please note that Australia Post have recently changed the way they do things and deliveries are now taking 2-5 days longer than previously. Generally Australian orders will arrive within 2-7 working days of placing the order. Western Australian or remote deliveries may take longer. International shipping times will vary depending on the destination. We do our very best to ensure orders leave our warehouse quickly, however we have no control over Australia Post or courier delivery times. Your patience is appreciated if delivery problems occur.
Which credit cards do you accept?
We accept Paypal, Mastercard, Visa and American Express. All payments are secure.
Can I have my parcel gift wrapped or a card included?
Yes. Please email us as soon as your order is placed with any special details and we will do our best to accommodate.
What happens if I need my delivery urgently?
If you need your order before a certain date contact us to confirm exact delivery times.
What if I would like a refund?
We will happily refund your order if you would like to return the goods for some reason. Please send the products to 76 Gould St, Bondi, NSW, 2026 and we will process the refund once we confirm the products have not been used or damaged. We do not cover return shipping costs.
What happens if I entered the wrong address with my order?
Please make sure the address is correct at the time of order. If you think the address may not be correct, do email us immediately and we will do our best to assist. However once your order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason, we will issue a refund less shipping and handling costs ($15 for Australian orders, $100 for international orders).
What if I would like to exchange for a different product?
We will happily exchange your order for something else. Please send the products to 76 Gould St, Bondi, NSW, 2026 and let us know via email what you would like instead. Products must be unused and returned to us undamaged. We do not cover the additional shipping costs.