To ensure your order arrives before Christmas, please note the below dates:

For all capital cities (excluding WA), please order before December 19.

For WA and regional deliveries, please order before December 16.

We spend a lot of time and energy developing fragrances we think people will love.

We have developed the 'Find your Fragrance' quiz to suggest which scents you may like based on your preferences.

Fragrance affects emotions, mood and energy levels, which is why we have developed a variety of scents.

Some people choose different scents for different rooms. For example, you could try the Sydney Peppermint & Rosemary in the bathroom, the Tasmanian Pepper & Lavender in the living room and the Lemon Tea Tree & Mandarin in the kitchen.

Our Trios are a great way to try out the range if you are new to Bondi Wash. You can also purchase 50ml or 125ml sizes for selected products.

We work with high quality Australian manufacturers for all our baby, body, home and dog products. We work with a small number of international suppliers for our accessories. All products are made by manufacturers with extensive experience using professional quality control to ensure products are shelf-stable and formulations are uncontaminated and consistent.

Yes, Bondi Wash is fully Australian-owned. Our ABN is 37 163 733 337.

We are always happy to consider a request for sponsorship of your event or your charity. Please email any requests to hello@bondiwash.com.au for consideration. We do get many requests so appreciate your understanding if we cannot respond to all of them individually.

We donate annually to the environmental charity WWF (World Wide Fund for Nature). We choose WWF due to the wonderful work the organisation does to protect wildlife and our landscapes. In Australia for example, deforestation has caused the loss of more species than in any other country in the world. WWF work actively to protect and restore this natural habitat to ensure this devastation does not continue. If you'd also like to support this worthy and well-run organisation, please click here.

We are firmly against cruelty to animals. Bondi Wash products are not tested on animals (only our natural, non-irritating Dog Range which is tested on local dogs with sensitive skin).

BONDI WASH offers a range of beautifully boxed selections that are suitable for both seasonal gifts and anytime of year. Please reach out if you'd like to make a corporate enquiry. We can offer our existing gifting options at corporate prices or design you a custom made one. Please leave details below or email team@bondiwash.com.au or call 02 8018 9883.

We are excited to be able to offer 40ml amenities in our core product range - packaged in recyclable PET tubes.

We also offer our full-sized, high-quality products at competitive prices, with 5L bulk refills. Explore the Bondi Wash range of Hotel Amenities.

We accept Mastercard, Visa, American Express, Afterpay and Paypal. All payments are secure. Payments and orders can also be arranged via our retail store over the phone (02 8018 9883).

Once processed, we cannot amend orders. We cannot apply discount codes after processing.

Only one discount code can be applied per order.

We will happily refund your order if you would like to return the goods for some reason. Please send the products to 396 Oxford Street, Paddington, NSW, 2021 and we will process the refund once we confirm the products have not been used or damaged. We do not cover return shipping costs.

Note if the purchase was paid for using Afterpay we cannot refund the Afterpay fees that we incur in the event of a refund. This will be 7% of the order value.

We will happily exchange your order for something else. Please send the products to 396 Oxford Street, Paddington, NSW, 2021 and let us know via email what you would like instead. Products must be unused and returned to us undamaged. We do not cover the additional shipping costs.

Please email us on hello@bondiwash.com.au at the time of placing your order with any requirements.

Once processed, we cannot amend orders. We cannot apply discount codes after processing.

If you are experiencing issues checking out online please try the following:

• 1. Double check that you have entered the correct address and payment information.
• 2. Remove all items from your cart, clear your browsing data and cookies and then refresh the page.
• 3. Switch to an alternate browser or device to place your order.

If you are still experiencing issues, please contact hello@bondiwash.com.au and we can help you place your order.

You will receive a tracking number by email when your order has been dispatched, accompanied by a link to the appropriate tracking page.

Bondi Wash currently ships within Australia and to most countries internationally. We do not currently ship to Canada or The United States.

You can also purchase Bondi Wash online directly across our European, Asian, Japanese and Canadian websites. Please follow the below links to help you find your closest retailer:

Switzerland, visit bondiwash.ch
Europe, visit bondiwash.eu
UK, visit alittlefind.com
Japan, visit bondiwash.jp
China, visit Tmall global and local
Taiwan, visit 10 10 Hope
Hong Kong, visit 10 10 Hope
Canada and the US, visit bondiwash.ca

Standard shipping anywhere in Australia is $10 per order and free for orders $40 and over (cart value applied AFTER any discount codes).

International shipping to New Zealand is $25 per order and free for orders over $100 (applied AFTER any discount codes).

International shipping to other destinations is AUD $80 with a maximum order weight of 10kg.

We send all orders internationally via Australia Post express shipping, however there can be unexpected delays on international shipments.

Currently there can be unexpected delays to international shipments, however we do send all orders internationally via Australia Post express shipping.

Orders usually take 1-2 business days to leave our warehouse. Once they are sent, they will typically take up to 3-7 business days to arrive. Regional areas may experience longer delivery times. Your patience is appreciated if delivery problems occur. Tracking numbers will be emailed once parcels have left our warehouse and deliveries can be tracked via Australia post or Startrack websites.

International shipment timings are hard to predict. We send our international packages with Australia Post International Express Shipping. Delivery times to destinations can be found via their website here.

For urgent deliveries, please contact our Paddington store on (02) 8018 9883 from 10am - 5pm prior to placing your order.

Australia Post holds parcels for 10 business days. If you fail to pick your parcel up within this allotted time, it will be returned to our warehouse.

If you would like us to re-send the parcel to you, there is a $10 re-shipment fee. Otherwise, we can refund you for your order, minus a $15 shipping and handling fee.

We ask that you follow your tracking via the Australia Post website, as delivery people can occasionally forget to leave a card for failed deliveries

If you purchase Bondi Wash to be sent to an address in Australia and then send into another country, you are responsible for its transit into that country. Our products are not flammable (except the pure Essential Oils) or aerosol. Supporting documentation can be obtained on request.

If you purchase Bondi Wash to be sent to an international address you are responsible for any duties associated with this shipment.

If you think the address you provided may not be correct, please email us immediately and we will do our best to assist. However, once your order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason, we will issue a refund less shipping and handling costs ($10 for Australian orders and $60 for international orders).

If you need your order before a certain date contact us prior to placing an order to confirm possible delivery times. Our delivery service is typically very quick, but we can send it express post via Australia Post from our retail store if you'd prefer.

Bondi Wash 'Subscribe & Save' allows you to save 20% off your favourite BONDI WASH products when you opt to receive a recurring delivery either every month, every 2 months, every 3 months or every 4 months. You will be reminded via email of your upcoming order 24 hours prior to being charged. If you don't require a delivery, you can choose to skip to the next cycle or alternatively, you can cancel your subscription at any time following your second delivery.

You can manage your subscription any time following your second order by signing into your account. Once you are in your account, you will then be able to see "View & Edit Subscription". If you have any questions, or need help managing your account, please contact hello@bondiwash.com.au. If you choose to cancel your subscription prior to your second delivery, a $40 fee will apply.

If you have accidently opted to receive regular deliveries and only wanted to make a single purchase, please contact us immediately on hello@bondiwash.com.au. You can either choose to cancel your subscription following your second order or we can cancel for a fee of $40.

Log in to your Bondi Wash account and view your account details by selecting the icon of the person. You can then select 'manage subscriptions' on the top left hand of the screen. Select the subscription that you wish to cancel, scroll to the bottom of the subscription details, and select 'cancel subscription'.

If you wish to cancel your subscription prior to the second delivery, a cancellation fee of $40 will apply.

Yes, Bondi Wash products are all designed to be gentle on sensitive skin. However there is always a risk that skin may react to even the most natural ingredients. If you have concerns about a potential reaction, we suggest testing a small amount of product on a patch of skin and waiting 24 hours to ensure that there will no be reaction with more extensive use. If irritation does occur, please rinse with water and discontinue use.

We fragrance our products with essential oil blends (never synthetic fragrance). Each blend contains 6 or more essential oils. Concentration of any one essential oil is low. Products are safe to use on babies (although we suggest over 1 month) and pregnant women.

Our Bench Spray is an all-purpose cleaning product that can be used to clean any surface in any room of the house. We use the Bench Spray all over the house, not just in the kitchen. It has been tested and safe to use on many surfaces – caesarstone, timber, granite, laminate, stainless steel, plastic and glass. We always recommend following the usage instructions – spray and then wipe clean with a damp cloth. It is safe to use on marble if you follow these instructions. It is a very gentle cleaner but you’ll find it works. Feel free to try it on other surfaces (test first). We have successfully cleaned leather, fabric, soft furnishings and removed stains from concrete with the Bench Spray.

Our Bench Sprays also meet the independent lab test standard ‘kills 99.99% of germs’.

Our products combine the antibacterial properties and fragrance of Australian botanicals with a mix of other essential oils and natural ingredients to be effective without the need for harsh chemicals.

We care deeply about the impact we have on the environment and give careful thought to the implications of our packaging.  We've experimented with glass bottles, but found they break easily during daily use at home and are heavy to handle. 

No, Bondi Wash products are not tested on animals (only our natural, non-irritating Dog Range which is tested on local dogs with sensitive skin). We are firmly against cruelty to animals.

Organic is fast becoming a trendy word that many companies are using regardless of what’s inside their products. At Bondi Wash, where we can source organic ingredients we do. But many of the ingredients we source for our products are not available with organic certification. It is for this reason that we don’t label our products ‘organic’ – we felt it was misleading to the consumer.

Currently only our Hand and Body Lotions contain a very small percentage of sustainably sourced palm oil. We try to avoid palm oil in our formulations.

Yes, Bondi Wash products are safe for coeliacs.

All Bondi Wash products are vegan except the Purifying Night Balm and the Lip Balm which contain beeswax.

We don’t use SLS, SLES or any sulphates in our products. We use natural, completely plant-based surfactants (foaming agents) like decyl glucoside and coco glucoside. They don’t foam quite as well but they are much safer for you and the planet. Bondi Wash products do not contain sodium laurel sulphate, sodium laureth sulphate, sodium dodecyl sulphate, sodium coco sulphate, sulfuric acid monododecyl ester sodium salt, sodium salt, hydrogen sulphate, dodecyl alcohol, sodium dodecanesulphate, and sodium monododecyl sulphate.

We only use natural fragrance in all our products. This is a key feature of Bondi Wash and what distinguishes our products from many others. Synthetic fragrance is very common. Companies use it because it is affordable and it is always the same. Synthetic fragrances may contain some ingredients sourced from nature but will also contain chemicals made in a laboratory. The fragrances we use are all sourced from plants. It is why sometimes our products will differ in scent (different weather conditions can result in different scent profiles) and may also differ in colour. Natural fragrances also will not last as long as synthetic fragrances. Companies do not have to disclose what is in the synthetic fragrance and they may contain ingredients that are not good for human health or for the planet. That's why we avoid them.

Yes, each Bondi Wash scent has been designed around an anti-bacterial Australian bush oil. Independent lab tests have confirmed the Bench Sprays and Hand Spray meet the standard ‘kills 99.99% of germs’ and the Mist Sprays and Yoga Mat Sprays meet the standard ‘kills 99.9% of germs’ or higher.

Very occasionally triggers or pumps will fail. Please email us and we will arrange a replacement top (hello@bondiwash.com.au).

Our Hand Spray has less than 10% alcohol. It is one of the key features of it - it will be much less drying than traditional hand sanitisers, yet still meets the independent testing standard 'kills 99.99% of germs'.

Bondi Wash products do not contain parabens. Our goal is to create the most natural products possible using only high-quality ingredients. For example, the non-paraben preservative used in our Bench Spray, Floor Wash and Mist Spray is Sodium Benzoate/Potassium Sorbate which is food grade and constitutes less than 1% of the product. More information can be found on our Ingredients page and in our series on ‘Ingredients’ in our journal.

Bondi Wash products do not contain phenoxyethanol. Even though low exposure might be safe for most of us, cosmetic and household products that contain them are generally products we use everyday and we know that in high doses it is unsafe – so accumulated daily use could cause problems in the long-term.

Bondi Wash products do not contain Methylchloroisothiazolinone (MCIT) and Methylisothiazolinone (MIT) as these preservatives are simply not safe with reported allergic reactions ranging from mild irritation, through to scarring of the skin.

We use a non-paraben preservative in our Bench Spray, Floor Wash and Mist Spray called Sodium Benzoate/Potassium Sorbate which is food grade and constitutes less than 1% of the product. More information can be found on our Ingredients page and in our series on ‘Ingredients’ in our journal.

Bondi Wash products contain 100% pure Australian essential oils which are chosen for their efficacy and benefits to the skin. A number of naturally occuring compounds in essential oils are classified as allergens according to European Union (EU) cosmetic regulation. The presence of any allergens within a product is clearly labelled within the ingredient list - in accordance with EU regulations. All Bondi Wash products are gentle, designed for those with sensitive skin.

We do not use ingredients derived from crude oil, such as petrolatum or mineral oil, in any of our products.