Frequently Asked Questions
Here are answers to some of our most commonly asked questions. If don’t see the answer you need, please email us on firstname.lastname@example.org
Where does Bondi Wash ship?
Bondi Wash currently ships within Australia and New Zealand and internationally.
Please note that some delays might occur to shipments internationally due to limited air capacity and flight cancellations with COVID-19.
Our warehouse is based in Melbourne and still operating as normal. There may be slight delays however most orders will be packed and sent within 24 hours (during business days). We use Startrack Premium and deliveries to most capital cities still take 1-2 days. Apologies if delays do occur but mostly shipments are being delivered as usual.
How much does shipping cost?
Standard shipping anywhere in Australia is $10 per order and free for orders $40 and over (cart value applied AFTER any discount codes).
International shipping to New Zealand is $25 per order and free for orders over $100 (applied AFTER any discount codes).
International shipping to other destinations is A$60 with a maximum order weight of 10kg.
Currently there can be unexpected delays to all international shipments, however we do specify that the order is sent express with Australia Post to ensure it is sent via air rather than sea.
How long will it take my order to arrive?
Australian orders leave our warehouse within 24 hours of being placed, or the next business day. Generally Australian orders will arrive within 2 days for major capital cities and up to 5-7 days for regional locations. Western Australian or remote deliveries may take longer. Your patience is appreciated if delivery problems occur. Tracking numbers will be emailed once parcels have left our warehouse and deliveries can be tracked via Australia post or Startrack websites.
For most deliveries, COVID-19 is not affecting our packing or shipping times.
International shipment timings are hard to predict. We send our international packages with Australia Post International Express Shipping. Delivery times to destinations can be found via their website here.
Why don’t you offer express shipping?
All of our shipments are made using StarTrack Premium which will deliver to most capital cities in 1 – 2 business days.
If you prefer Australia Post overnight shipping, please contact our Paddington Store at 02 8018 9883 to place your order. Overnight shipping is $15.
Do you offer contactless pickup?
Yes, our Paddington store accepts requests for contactless pickup. To place an order please call us at 02 8018 9883 or email us at email@example.com.
Our opening hours are Monday to Friday from 11am to 4pm.
Which credit cards do you accept?
We accept Mastercard, Visa and American Express. Afterpay is available for retail customers only. All payments are secure. Payments and orders can also be arranged via our retail store over the phone (02 8018 9883).
What if I would like a refund?
We will happily refund your order if you would like to return the goods for some reason. Please send the products to 396 Oxford Street, Paddington, NSW, 2021 and we will process the refund once we confirm the products have not been used or damaged. We do not cover return shipping costs.
What happens if I entered the wrong address with my order?
Please make sure the address is correct at the time of order. If you think the address may not be correct, do email us immediately and we will do our best to assist. However once your order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason, we will issue a refund less shipping and handling costs ($10 for Australian orders and $60 for international orders).
What if I would like to exchange for a different product?
We will happily exchange your order for something else. Please send the products to 396 Oxford Street, Paddington, NSW, 2021 and let us know via email what you would like instead. Products must be unused and returned to us undamaged. We do not cover the additional shipping costs.
Can I have my parcel gift wrapped or a card included?
Please email us on firstname.lastname@example.org at the time of placing your order with any requirements.
What if I need my parcel urgently?
If you need your order before a certain date contact us prior to placing an order to confirm possible delivery times. Our delivery service is typically very quick, but we can send it express post via Australia Post from our retail store if you'd prefer.
Can I amend my order after it has gone through?
Once processed, we cannot amend orders. We cannot apply discount codes after processing.
Can I use multiple discount codes in the one order?
Only one discount code can be applied per order.
Are Bondi Wash products safe for children/pregnant women/sensitive skin?
Yes, Bondi Wash products are all designed to be gentle on sensitive skin. However there is always a risk that skin may react to even the most natural ingredients. If you have concerns about a potential reaction, we suggest testing a small amount of product on a patch of skin and waiting 24 hours to ensure that there will no be reaction with more extensive use. If irritation does occur, please rinse with water and discontinue use.
We fragrance our products with essential oil blends (never synthetic fragrance). Each blend contains 6 or more essential oils. Concentration of any one essential oil is low. Products are safe to use on babies (although we suggest over 1 month) and pregnant women.
Which Bondi Wash scent should I choose?
We spend a lot of time and energy developing fragrances we think people will love.
We have developed the 'Find your Fragrance' quiz to suggest which scents you may like based on your preferences.
Fragrance will affect emotions, mood and energy levels, which is why we have developed a variety of scents. Our Scent 1, Tasmanian Pepper & Lavender, is designed to calm and relax; Our Scent 2, Sydney Peppermint & Rosemary, has a cooling, refreshing effect; and our Scent 3, Lemon Tea Tree & Mandarin, will energise and uplift. Fragrance 6 ‘Fragonia & Sandalwood’ will ground and calm. Fragrance 7 ‘Paperbark & Lemongrass’ is specially designed for dogs, however many humans like the scent are welcome to use the products – they are human quality.
Head to our Ingredients page to find out more about our unique Australian fragrances.
Some people choose different scents for different rooms. For example, you could try the Sydney Peppermint & Rosemary in the bathroom, the Tasmanian Pepper & Lavender in the living room and the Lemon Tea Tree & Mandarin in the kitchen.
What percentage alcohol does the Hand Spray have?
Our Hand Spray has less than 10% alcohol. It is one of the key features of it - it will be much less drying than traditional hand sanitisers, yet still meets the independent testing standard 'kills 99.99% of germs'.
Which independent lab test standards do the products meet?
Many of our products have been independently lab tested against both bacteria and influenza. These tests are also undertaken in markets where we sell the range as local testing is always required to make these claims.
- Bench Spray - kills 99.99% of germs
- Hand Spray - kills 99.99% of germs
- Mist Spray - kills 99.9% of germs
- Yoga Mat Spray - kills 99.9% of germs
- Travel Spray - kills 99.9% of germs
What is “Bench Spray” and how do I use it?
Our Bench Spray is an all-purpose cleaning product that can be used to clean any surface in any room of the house. We use the Bench Spray all over the house, not just in the kitchen. It has been tested and safe to use on many surfaces – caesarstone, timber, granite, laminate, stainless steel, plastic and glass. We always recommend following the usage instructions – spray and then wipe clean with a damp cloth. It is safe to use on marble if you follow these instructions. It is a very gentle cleaner but you’ll find it works. Feel free to try it on other surfaces (test first). We have successfully cleaned leather, fabric, soft furnishings and removed stains from concrete with the Bench Spray.
Our Bench Sprays also meet the independent lab test standard ‘kills 99.99% of germs’.
Our products combine the antibacterial properties and fragrance of Australian botanicals with a mix of other essential oils and natural ingredients to be effective without the need for harsh chemicals.
Are Bondi Wash products anti-bacterial?
Yes, each Bondi Wash scent has been designed around an anti-bacterial Australian bush oil. Independent lab tests have confirmed the Bench Sprays and Hand Spray meet the standard ‘kills 99.99% of germs’ and the Mist Sprays and Yoga Mat Sprays meet the standard ‘kills 99.9% of germs’ or higher.
I would like to try Bondi Wash before buying a full bottle. How can I do that?
Are Bondi Wash Products tested on animals?
No, Bondi Wash products are not tested on animals (only our natural, non-irritating Dog Range which is tested on local dogs with sensitive skin). We are firmly against cruelty to animals.
Aside from the natural product range products, how else does Bondi Wash support the environment?
We donate to the global charity WWF (World Wide Fund for Nature). We choose WWF due to the wonderful work the organisation does in protecting animals and their habitats. In Australia for example, deforestation has caused the loss of more species than in any other country in the world. WWF work actively to protect and restore this natural habitat to ensure this devastation does not continue. If you'd also like to support this worthy and well-run organisation, please click here.
Do Bondi Wash products contain sulphates or parabens?
No, Bondi Wash products are all completely sulphate and paraben free. At Bondi Wash, our goal is to create the most natural products possible using only high-quality ingredients. For example, the non-paraben preservative system used in our Bench Spray, Floor Wash and Mist Spray is Sodium Benzoate/Potassium Sorbate which is food grade and constitutes less than 1% of the product. More information can be found on our Ingredients page and in our series on ‘Ingredients’ in our journal.
Where are Bondi Wash products manufactured?
We work with high quality Australian manufacturers for all our products. All products are made by manufacturers with extensive experience using professional quality control to ensure products are shelf-stable and formulations are uncontaminated and consistent.
What if my pump or trigger breaks?
Very occasionally triggers or pumps will fail. Please email us and we will arrange a replacement top (email@example.com).
Is Bondi Wash an Australian company?
Yes, Bondi Wash is fully Australian-owned. Our ABN is 37 163 733 337.
Are Bondi Wash products organic?
Organic is fast becoming a trendy word that many companies are using regardless of what’s inside their products. At Bondi Wash, where we can source organic ingredients we do. But many of the ingredients we source for our products are not available with organic certification. It is for this reason that we don’t label our products ‘organic’ – we felt it was misleading to the consumer.
Does Bondi Wash use palm oil?
Currently only our Hand and Body Washes and Lotions contain a very small percentage of sustainably sourced palm oil. We try to avoid palm oil in our formulations.
Are Bondi Wash products vegan?
All Bondi Wash products are vegan except the Purifying Night Balm and the Lip Balm which contain beeswax.
Are Bondi Wash products gluten free?
Yes, Bondi Wash products are safe for coeliacs.
Why does Bondi Wash use plastic bottles?
We care deeply about the impact we have on the environment and give careful thought to the implications of our packaging. We have experimented with using glass bottles but found that breakage was high and thus dangerous to use at home during daily chores. Glass bottles are also very heavy for carrying around the home and can slip out of hands while in use. We have also explored the option of using refillable pouches but found that these most often end up in landfill.
Recently we have released 5L Bulk options to promote alternatives to single use bottles and we have new ones coming in soon. We like the concept of buying in bulk because it means less transport cost and associated impact and waste.
We are rolling out post consumer plastic for our plastic bottles (all made in Australia) so no new plastic is created. These bottles are also recyclable so do not need to end up as landfill.
The rest of our range also comes in fully recyclable plastic or aluminum bottles.
As always, we will continue to explore ways to ensure our range minimises its impact on the environment.
Any questions regarding our range please do get in touch firstname.lastname@example.org.
Does Bondi Wash offer event or charity sponsorship?
We are always happy to consider a request for sponsorship of your event or your charity. Please email any requests to email@example.com for consideration. We do get many such requests so appreciate your understanding if we cannot respond to all of them individually.
Who is responsible for customs issues if I send the parcel overseas?
If you purchase Bondi Wash to be sent to an address in Australia and then send into another country, you are responsible for its transit into that country. Our products are not flammable (except the pure Essential Oils) or aerosol. Supporting documentation can be obtained on request.
Any other questions?
Please always feel free to contact us with any questions - firstname.lastname@example.org.